Please read below some of the most frequently asked questions about our illuminated light up letters. If you’re still unsure about something, please just ask us!
How big are the giant letters?
Our illuminated letters are 5 foot tall, 15cm deep and with an average width of 4 foot. Our ‘&’ and our ‘♥’ are 4 foot tall. When you are calculating which letters your venue has space for, we recommend allocating 5 foot width per letter (this will also take into account space).
How much space do I need?
When you request a quote through our website we will advise you how much space your letters will take up – if you are placing the letters between a wall and the edge of a dance floor – please allow a minimum of 1.5 feet depth to allow the feet of the letters to be deployed correctly – failure to leave us enough space may result in your letters being positioned elsewhere in your venue.
What are the letters made of?
Our letters are handcrafted in the United Kingdom by skilled metal fabricators to our own spec. Each letter is made of commercial grade aluminium and powder coated in antique cream paint. Our bulbs are filament which provides a warm, soft glow and our ‘Cabochon’ caps are imported from Italy and the design casts a romantic lacy shadow – these are the same as used on funfairs.
What bulbs do you use?
We use filament bulbs as they create a warm, soft glow and work better for photographers and videographers as they produce little to no ‘flicker’ when taking photo’s and video. All of our bulbs are safe for your guests and all of our lights are PAT tested annually to comply with electrical safety regulations. Our bulbs have a 1,000 hour life span and we regularly change the bulbs at less than 500 hours. With every hire we leave spare bulbs so that in the unlikely event that a bulb should fail it can be replaced within minutes.
Can I have coloured bulbs?
All of our letters are supplied as standard with filament bulbs in warm white for that true traditional fairground effect and feel. We feel that the letters look best with these bulbs and therefore do not supply coloured bulbs.
Can I use the lights outdoors?
Unfortunately not. All of our lights are for indoor use only to remain compliant with insurance and electrical safety regulations, all outdoor mains electrical’s should be water resistant to IP67 standards.
Can we move the lights once they have been delivered and installed?
On your booking form we will ask where the letters are to be placed within your venue. Although the lights are fairly lightweight they are cumbersome to carry and we therefore recommend that only our trained installation team move the lights into/around and out of the venue.
Each letter comes with its own plug on a 1m lead – we provide extension leads up to 25m to enable easy installation into any venue. Our installation teams will set the letters up and plug them in when they deliver.
How long does my hire last?
Your hire is for the duration of your wedding/event with a maximum hire of 24 hours unless otherwise agreed. We deliver on the morning of your wedding/event and complete the installation. We will collect on the morning of the following day or at the end of your wedding/event – whichever your venue requires. Your lights will be turned on by your venue staff and remain illuminated for the duration of your wedding/event. We always leave spare bulbs with each hire.
Do you charge for delivery?
We include 50 miles of delivery within our hire price – any mileage above this will be calculated at 40 pence per mile using AA RoutePlanner calculated from our delivery warehouse in Milton Keynes.
Do you require a booking fee?
Yes – on booking, we require a non-refundable £50 booking fee on receipt of your completed booking form. The balance payment is due no later than 14 days before your wedding/event date.
Do you require a damage deposit?
No – We have chosen not to overcomplicate the booking procedure by insisting on large refundable damage deposits – instead we simply ask you to agree to our Terms & Conditions, that in the unlikely event of any damage or write off caused by yourselves, your guests or venue staff to the letters we will invoice you for repair/replacement after your wedding/event.